FAQ

How long does shipping take?

Here’s what to expect once your order is processed:

Order Cut-off Time: 05:00 PM | BST / GMT+1
Fulfilment Days: Monday – Friday
Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 4–12 business days (Monday–Friday)
Total Delivery Time: 5–14 business days, including processing and transit time

Please note: Delivery times are estimates and may be affected by carrier delays, public holidays, or extreme weather conditions.

For more information, please visit our Shipping Policy.

What is your Refund & Return Policy?

We offer a 30-day return and refund policy on eligible items delivered within the United Kingdom.
Items must be unused, unworn, unwashed, in their original packaging, and with all original tags attached.

To start a return, email us at info@azzellalondon.com and we will send you return instructions and the returns address. Return shipping costs are paid by the customer. Once we receive your item, refunds are issued to the original payment method within 7 days. Exchanges are also available.

For full details, please visit our Return & Refund Policy.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can use it to monitor your package’s progress, or click here: Track Order to track your order anytime.

How do I choose the right size?

We recommend checking the size guide available on each product page before placing your order. If you are between sizes, compare your measurements with the size chart provided.