Last updated: July 27, 2026

At Azzella London, customer satisfaction is important to us. This policy outlines our return, refund, exchange, and cancellation procedures.

Key Information

Subject	Detail
Return Policy	30-day return, exchange, and refund policy for defective and non-defective items
Return Conditions	Items must be unused, unworn, in original condition, and returned with original packaging and tags
Right to Cancel	UK customers have a 14-day statutory cancellation right after receiving their order
Refund Processing	Approved refunds are processed within 7 days after returned goods or proof of return is received
Return Shipping	Customers are responsible for arranging and paying their own return shipping costs, unless the item is damaged, defective, incorrect, or otherwise required by applicable consumer law
Import Duties & Taxes	All applicable import duties, taxes, and fees are included in the final checkout price
Return Address	Azzella London, 27 Great Western Road, Glasgow G4 9LD, United Kingdom

30-Day Return & Exchange Policy

We accept returns, exchanges, and refund requests within 30 days of the delivery date for both defective and non-defective items.

To qualify for a return, items must be:

• Unused and unworn
• In original condition
• Returned with original tags and packaging
• Accompanied by proof of purchase or order number

Returns sent without prior return approval may not be accepted.

If your return request is approved, we will provide return instructions. Customers are responsible for arranging and paying their own return shipping costs. Approved returns must be sent to our designated UK return address.

Right to Cancel

If you are a customer in the United Kingdom, you also have a statutory right to cancel your order within 14 days of receiving your goods, without providing a reason.

This legal right exists separately from our 30-day return policy.

To exercise your right to cancel, you must notify us within 14 days of delivery. After notifying us, you must return the goods within a further 14 days.

For eligible cancellations under UK consumer law, we will refund the full order amount, including standard delivery costs, within 14 days of receiving the returned goods or proof that they have been returned.

Customers are responsible for the cost of returning goods when exercising the statutory right to cancel, unless otherwise required by applicable consumer law or agreed by us in writing.

Conditions for Returns

To be eligible for a refund or exchange:

• Items must be unused, unworn, and in resalable condition
• Items must be returned in their original packaging
• All included accessories and tags must be returned
• The return request must be submitted within 30 days of delivery

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

• Personalised or custom-made products
• Items clearly marked as non-returnable on the product page

Any non-returnable exceptions will always be clearly stated on the relevant product listing.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched by contacting info@azzellalondon.com.

If an order has already been processed or shipped, customers may still be eligible to return the order in accordance with this policy and applicable UK consumer rights.

Return Procedure

1. Contact Customer Support

Please contact info@azzellalondon.com and include:

• Your order number
• The reason for the return or exchange

2. Receive Return Approval

If your request is approved, we will provide:

• Return authorisation
• The UK return address
• Return instructions

3. Prepare Your Return

Securely package the item together with all included accessories, tags, and original packaging.

4. Send the Return

Customers are responsible for arranging and paying their own return shipping costs. We recommend using a tracked shipping service and keeping proof of postage until your return has been received and processed.

Return Address

All approved returns should be sent to:

27 Great Western Road, Glasgow G4 9LD, United Kingdom

Refunds

• Returned items are inspected upon arrival
• Approved refunds are issued to the original payment method
• Refunds are processed within 7 days of receiving the returned goods
• All refunds are issued in British Pounds Sterling (£ GBP)
• Processing times may vary depending on your payment provider
• Where permitted by law, we may withhold a refund until the returned goods have been received or proof of return has been provided.

Refund of Original Shipping Costs

If you return your entire order under an eligible cancellation right, we will refund the standard original delivery charge paid at checkout.

If you selected a more expensive delivery option, only the cost of standard delivery will be refunded.

If you return your order under our 30-day store return policy outside of a statutory cancellation right, original shipping costs may not be refunded unless otherwise required by applicable consumer law.

Return Shipping Costs

For standard returns, exchanges, and change-of-mind returns, customers are responsible for the cost of return shipping.

Return shipping costs are non-refundable unless the item is damaged, defective, incorrect, or unless otherwise required by applicable consumer law.

Azzella London is not responsible for returned parcels that are lost, delayed, damaged, or delivered to the wrong address due to customer error or the selected return carrier. We recommend using a tracked shipping service.

Exchanges

Exchanges may be requested within 30 days of delivery for:

• A different size
• A different colour
• An alternative product of equal value, subject to availability

Customers are responsible for arranging and paying the return shipping costs for the original item.

Replacement items are shipped at no additional delivery cost.

To request an exchange, please contact info@azzellalondon.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact info@azzellalondon.com within 30 days of delivery.

Please include:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

We aim to review claims within 2 business days.

Where approved, we will arrange a suitable return solution at no additional cost, where required by applicable consumer law.

Customers may choose between:

• A replacement item
• A full refund to the original payment method

Customers will not be charged return shipping costs for defective or incorrect items where required by applicable consumer law.

Statutory Rights

This policy does not affect your statutory rights under consumer law.

Contact Information

E-mail Address: info@azzellalondon.com
Phone Number: +44 7737 139097

Store Name: Azzella London

Registration Number: 91917999
Business Address: Kraanvogelweg 50, 5521 VZ, Eersel, Netherlands

Customer Service Available Hours | Monday - Friday

09:00 AM - 05:00 PM | BST / GMT+1

For any questions, please visit our Contact Page We aim to respond within 1 business day