Last updated: May 23, 2026
This Payment Policy explains how Azzella London (“we”, “our”, or “us”) handles payments, billing information, and related processes for purchases made through https://azzellalondon.com.
By placing an order with us, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following secure payment methods:
- Apple Pay
- PayPal
- Google Pay
- Major credit and debit cards: Visa, Mastercard, American Express, Maestro
All transactions are processed in British Pounds Sterling (GBP).
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:
- Email address
- Billing and shipping address
- Payment information
Providing accurate information helps prevent delays in order processing and delivery.
Pricing & Promotions
Pricing Policy
All product prices on azzellalondon.com are displayed in GBP (£).
Prices may change without prior notice due to promotions, updates, or market conditions. Applicable taxes and shipping fees are clearly calculated and displayed at checkout before order confirmation.
Promo Codes
- Discount codes must be entered during checkout
- Codes cannot be applied after an order is placed
- Codes cannot be combined with other promotions unless explicitly stated
Order Confirmation & Receipts
Order Confirmation
After placing your order, you will receive an order confirmation email containing:
- Items purchased
- Selected shipping method
- Billing and contact details
This email serves as your purchase receipt.
Invoice
A detailed invoice will be included in your:
- Shipping confirmation email
Your invoice includes:
- Itemised product list
- Applied discounts
- Shipping or handling fees
Payment Processing
Authorisation
By submitting your payment information, you authorise Azzella London to charge the total order amount to your selected payment method.
Full payment is required at checkout. Orders are not prepared, processed, or shipped until payment has been successfully received.
All payments are securely processed using encrypted payment gateways that comply with PCI DSS security standards. Azzella London does not store or have access to your payment card details.
Payment Failure
If your payment fails or is declined:
- You will be notified by email
- Your order will not be confirmed or shipped
- You may be required to use an alternative payment method
Disputes & Chargebacks
If There’s an Issue
If you experience any billing or payment issues, please contact us first at info@azzellalondon.com so we can assist you promptly.
Refunds are handled in accordance with our Return & Refund Policy.
Chargebacks
All chargebacks are reviewed and investigated.
If a chargeback is found to be unauthorized or unjustified, the customer may be responsible for:
- The full order amount
- Any associated administrative or investigation fees
Fraud Prevention
Azzella London reserves the right to review, hold, or cancel any order that appears to involve fraudulent or unauthorized activity.
In some cases, additional verification may be required to complete large or high-risk transactions.
Contact Information
E-mail Address: info@azzellalondon.com
Phone Number: +44 7737 139097
Store Name: Azzella London
Registration Number: 91917999
Business Address: Kraanvogelweg 50, 5521 VZ, Eersel, Netherlands
Customer Service Available Hours | Monday - Friday
09:00 AM - 05:00 PM | BST / GMT+1
For any questions, please visit our Contact Page We aim to respond within 1 business day