Men's Suede City Shoes

We offer a 30-day return and refund policy on eligible items delivered within the United Kingdom.
Items must be unused, unworn, unwashed, in their original packaging, and with all original tags attached.

Once your return request is approved, we will provide return instructions and a free pre-paid return label. Refunds are issued to the original payment method and are typically processed within 7 business days after approval.

For full details, please visit our Return & Refund Policy.

Here’s what to expect once your order is processed:

Order Cut-off Time: 05:00 PM | BST / GMT+1
Fulfilment Days: Monday – Friday
Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 4–12 business days (Monday–Friday)
Total Delivery Time: 5–14 business days, including processing and transit time

Please note: Delivery times are estimates and may be affected by carrier delays, public holidays, or extreme weather conditions.

For more information, please visit our Shipping Policy.

Yes, we ship across the United Kingdom.

Once your order ships, you’ll receive a tracking number by email. You can use it to monitor your package’s progress, or click here: Track Order to track your order anytime.

We work with international fulfilment partners and dispatch orders directly from Asia. Our local returns centre is based in the UK.

We accept Apple Pay, PayPal, Google Pay, and major credit/debit cards Visa, Mastercard, American Express, Maestro.

For full details, please visit our Payment Policy.

You can reach our customer support team via email or through our Contact Form. We typically respond within 24 hours.

We recommend checking the size guide available on each product page before placing your order. If you are between sizes, compare your measurements with the size chart provided.

Material information is listed on each product page under the product description and specifications section.

Care instructions vary by product. Please follow the care information provided on the garment label.

Eligible items may be returned in accordance with our Return Policy. Please review our Refund & Return Policy for full details and conditions.

Yes. Exchanges are available in accordance with our Refund & Return Policy. Please review the policy page for full details and conditions.

Product availability may change over time. Please check the product page regularly for the latest stock status.

If your order has not yet been processed, we may be able to make changes or cancel it. Please contact our customer support team through the Contact Page as soon as possible.